customers

 We listen to what you say.

Letters of praise!     We never tire of reading customers’ letters like those opposite.  It gives us great pride and pleasure.

Quality management. Under our quality management system we maintain a Customer Complaint Log.  For a long time it was empty.  Unfortunately, we now have one entry.  Look at the last example, below. A customer was unhappy with the location of a small control box.

ACTION:  The next day we repositioned the offending box to the total satisfaction of the customer.  An entry was made in the log and that remains the only entry to date;  we are all striving hard to keep it so.

Dave - Enclosed cheque for work - again thanks for a good job. Yours with thanks.  M&A P...

Many thanks for the neat and tidy work ...

Many thanks for the excellent work you carried out ...

You gave me a date which you kept and Nigel was vey efficient and pleasant.  ... professional manner...

... very please with the standard of work and will have no hesitation in recommending your company ...

The job was well done and he made very little mess.

We were very pleased with the work you did and will be approaching you again...

... and should we need any further work we would have no hesitation in contacting you.

Thank you for the efficient, careful way in which you carried out the work.

Thanks for an excellent job.

Thank you for the hard work in correcting the dreadful condition of the existing wiring.

... a job that was done well and to our entire satisfaction.

... is completely unacceptable.